Contact Us

The best way to contact us is by email [email protected] , we will endeavour to get back to you within 24 hours. 

​To report connection issues, use the support phone line and leave a message or send a text – numbers below. Please be sure to include your name and your connection ID (on your router) in your message, as without it we cannot investigate and rectify any problems.
Reporting Connection Issues​​

Tel: 0131 564 0086
SMS: 07570 741 382

Email:  [email protected]
Web:   https://helpdesk.bordersonline.net
Administration and Billing Enquiries

Email: [email protected]




Complaints, Management etc

John Williams
Crookston Old Mill
Heriot
​EH38 5YS

Email: [email protected]




  Contact Details